Ecommerce Call Center Outsourcing - Human Agents for Online Stores
Running an online store means customer questions never stop - orders, returns, shipping delays, and product issues come in 24/7. Estarta provides 100% human call center agents trained for ecommerce operations, handling every customer touchpoint from order tracking to return processing, starting at $1,750/mo with no contract.
What Estarta Handles for Ecommerce Businesses
From order tracking to dispute resolution, our agents manage the full customer journey for your online store.
Order Status and Tracking
Answer order inquiries, shipping updates, and delivery status calls 24/7 so your team stays focused on growth.
Returns and Refunds Handling
Trained agents process return requests, initiate refund workflows, and keep customers informed at every step.
Product Questions and Pre-Sale Support
Convert browsers into buyers with knowledgeable agents who answer product questions and guide purchase decisions.
Live Chat Support
Real human agents on your website chat, not bots. Higher conversion and satisfaction than automated chat responses.
After-Hours and Weekend Coverage
Your store never sleeps. Estarta covers evenings, weekends, and holidays so you never miss a customer.
Escalation and Dispute Handling
Agents trained to de-escalate disputes, process chargebacks, and retain customers before they churn.
Why Ecommerce Businesses Choose Estarta
No per-minute billing
Flat monthly rate means predictable costs even during peak seasons and flash sales.
100% human agents
No chatbots, no AI voice systems, real people who represent your brand with care.
CRM and helpdesk integration
Agents work inside your existing tools including Shopify, Gorgias, Zendesk, and Klaviyo.
Scale up or down
Increase agent coverage during Q4 and holidays without long-term seat commitments.
Ready to scale your customer service outsourcing?
Ecommerce Call Center FAQ
Scale Your Ecommerce Support Without Hiring In-House
Join hundreds of online stores that trust Estarta for their customer communications. 100% human agents, flat-rate pricing from $1,750/mo, no contracts.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing