About Estarta
The Human-First Call Center Company
In a world racing toward automation, we chose a different path. Estarta Call Center is an independent US-focused call center outsourcing company, delivering professional services powered by trained human agents who genuinely care about your customers.
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Our Mission
To be the human-first alternative in an increasingly automated world. We believe that when your customers call, they deserve to speak with someone who listens, understands, and genuinely wants to help. That belief drives everything we do.
Our Core Values
These principles guide every interaction, every training session, and every decision we make.
Human First
We believe every customer deserves to speak with a real person who listens, understands, and helps.
Excellence
We maintain US-quality standards with rigorous training, quality monitoring, and continuous improvement.
Nationwide Coverage
Serving US businesses across all 50 states with teams optimized for US business hours and cultural alignment.
Partnership
We don't just answer calls. We become an extension of your team, representing your brand with pride.
Our Journey
From a small team in 2008 to serving 500+ US businesses nationwide.
Estarta Call Center founded as a US-focused call center
Expanded to 100+ agents, strengthened US market focus
Achieved HIPAA and PCI-DSS compliance
Launched specialized industry training programs
Rapid growth serving US businesses with 95.6% answer rate
Serving 500+ US businesses with 99.7% answer rate
Operational Leadership
Experienced professionals managing day-to-day service delivery and quality assurance.
Operations Management
Our operations team oversees agent scheduling, call quality monitoring, and client account management. Each client is assigned a dedicated account manager.
- • Weekly quality reviews and call audits
- • Dedicated account managers for each client
- • 24/7 shift supervision
Quality Assurance
Our QA team monitors call performance, ensures script adherence, and provides ongoing coaching to maintain service excellence.
- • Call recording and review processes
- • Performance scorecards for every agent
- • Continuous improvement programs
Business Accountability: Estarta Call Center is a US-registered business entity operating under standard commercial terms. All client relationships are governed by formal service agreements with clear SLAs, data handling policies, and compliance commitments.
Ready to transform your customer experience?
Join hundreds of US businesses that trust Estarta for their customer communications. Start your 3-Day Free Trial today. No credit card required.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing