Terms of Service

Agreement to Terms

By accessing or using Estarta Call Center's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Description of Services

Estarta Call Center provides professional call center outsourcing services, including but not limited to:

Inbound call handling and customer support
Outbound calling services
Appointment scheduling
Live chat support
Lead qualification and capture
After-hours answering services
Technical support
Order taking services

Service Agreement

Use of our call center services requires a separate service agreement that will detail specific terms, pricing, service levels, and obligations. These Terms of Service govern your use of our website and general engagement with Estarta Call Center.

User Responsibilities

When using our services or website, you agree to:

Provide accurate and complete information
Maintain the confidentiality of any account credentials
Use our services only for lawful purposes
Not interfere with or disrupt our services
Comply with all applicable laws and regulations
Not transmit harmful code or malware

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Estarta Call Center or its licensors and is protected by intellectual property laws. You may not:

Copy, modify, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer any software or technology
Remove any copyright or proprietary notices

Confidentiality

We understand the importance of confidentiality in business relationships. Information shared with us in the course of providing services will be treated as confidential in accordance with our NDA & Confidentiality policies.

Data Protection

Our collection and use of personal information is governed by our Privacy Policy. We implement appropriate security measures as described in our Data Security documentation.

Compliance

Depending on your industry, our services may be subject to various compliance requirements. We maintain:

HIPAA Compliance for healthcare-related services
PCI DSS Compliance for payment-related services

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

Our services will be uninterrupted or error-free
Results obtained from using our services will be accurate
Any defects will be corrected

Limitation of Liability

To the fullest extent permitted by law, Estarta Call Center shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount paid by you for services in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Estarta Call Center, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Termination

We reserve the right to suspend or terminate your access to our services at any time for any reason, including violation of these Terms. Upon termination, your right to use our services will immediately cease.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms of Service, please contact us: