Is your medical answering service HIPAA compliant?

Yes. All agents are HIPAA trained and we sign a BAA (Business Associate Agreement) with every healthcare client. Your patient data is protected by the same standards required of your practice.

Can you schedule appointments in our system?

Yes. We work with most EHR and scheduling platforms including Athenahealth, Kareo, eClinicalWorks, and Google Calendar. We can book appointments directly in your system.

How do you handle urgent patient calls?

We follow your triage protocol exactly. Urgent calls are immediately escalated to your on-call provider via the method you specify. Non-urgent calls are handled per your instructions.

Do you support after-hours and weekend calls?

Yes. We provide 24/7/365 coverage including nights, weekends, and all major holidays at no extra charge. Your patients always reach a human agent.

What does a medical answering service cost?

Plans start at $1,750/mo with no long-term contract required. This is typically 50% less than hiring additional front desk staff and includes 24/7 coverage.

Can patients speak to a human (not a bot)?

Always. We never use AI or automated systems to handle patient calls. Every call is answered by a trained human agent who can show empathy and handle complex situations.

HIPAA Compliant | 100% Human Agents

Medical Answering Service for Healthcare Providers

HIPAA-compliant call handling for medical practices, clinics, and healthcare organizations. Our 100% human agents handle patient calls, schedule appointments, and route urgent cases - 24/7. Plans start at $1,750/mo with no contract.

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HIPAA BAA Included at No Extra Cost

HIPAA

Certified

24/7

Patient Support

<20 sec

Answer Time

100+

Healthcare Clients

HIPAA compliant medical answering service with professional healthcare support agents

The Cost of Missed Patient Calls

Your front desk is overwhelmed. Patients are frustrated. Here is why healthcare providers trust our call center outsourcing for patient communication.

Patients Call Competitors

67% of patients will not call back if they reach voicemail. They call the next practice on their list instead.

After-Hours Emergencies Go Unhandled

Medical practices miss 35% of calls outside business hours. Many of these are urgent and need immediate attention.

Staff Burnout From Call Volume

Front desk staff handle 80+ calls per day on average. This leads to burnout, errors, and poor patient experience.

How Our Medical Call Center Works

From call to resolution in minutes. Our medical call center outsourcing handles patient communication so your staff can focus on care.

Patient calls your practice number

Your existing phone number rings to our HIPAA-compliant call center 24/7/365.

HIPAA-trained agent answers as your practice

Professional greeting using your practice name and custom script.

Agent schedules appointment, takes message, or routes urgent call

We follow your exact protocols for appointments, messages, and escalations.

Secure summary sent to your EHR or staff via encrypted channel

HIPAA-compliant delivery of call details to your practice systems.

What is Included

Everything you need for professional patient communication, starting at $1,750/mo with no long-term contract.

HIPAA-Compliant Call Handling

All agents HIPAA trained. BAA included at no extra cost.

Appointment Scheduling

Book appointments directly in your EHR or scheduling system.

After-Hours and On-Call Support

Full 24/7/365 coverage including nights, weekends, and holidays.

Urgent Call Triage and Escalation

Urgent cases escalated immediately to your on-call provider.

Secure Message Delivery

Encrypted delivery of messages to your staff and systems.

Bilingual Patient Support

English and Spanish support included on all plans.

Medical Specialties We Support

Our agents are trained to handle calls for all types of medical practices. See our legal answering service for law firms or visit data security for compliance details.

Family MedicineDentistryPediatricsMental HealthChiropracticDermatologyUrgent CareTelehealth

Estarta vs. In-House Front Desk vs. Voicemail

See why healthcare providers choose Estarta. We use 100% human agents, never AI bots.

Feature	Estarta	In-House Front Desk	Voicemail
HIPAA Compliance	Certified	Depends on training	N/A
After-hours coverage	24/7/365	No	Passive
Answer time	< 20 seconds	Varies	Instant
Appointment scheduling	Yes	Yes	No
Monthly cost	From $1,750	$3,500+	$0-$50
Urgent escalation	Yes	Sometimes	Never

Frequently Asked Questions

Questions about our medical answering service? Visit our HIPAA compliance page for detailed compliance information.

Give Your Patients the Care They Deserve - Even After Hours

Join healthcare providers using Estarta. Plans start at $1,750/mo with no contract. Contact us to start your free 3-day trial.

HIPAA BAA Included at No Extra Cost

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