Live Chat Outsourcing With Real Human Agents
Increase conversions with 24/7 human chat agents who engage your website visitors, answer pre-sales questions, capture leads, and provide support triage. Faster response than email, better results than chatbots.
Live Chat Capabilities
From lead capture to technical support, our chat agents handle it all.
Instant Response
Under 30-second response times, 24/7
Lead Capture
Convert visitors into qualified leads
Sales Support
Answer pre-purchase questions and close deals
Tech Support
First-level troubleshooting and guidance
Proactive Chat
Engage visitors at the right moment
Multilingual
English support standard, Spanish available
Challenges We Solve
Chatbots fail visitors. Unmanned chat widgets lose leads. Here's what our clients struggled with before Estarta:
- ✕Website visitors leaving without engaging or converting
- ✕AI chatbots frustrating customers with scripted responses
- ✕No coverage during evenings, weekends, or holidays
- ✕Slow response times causing visitors to abandon
- ✕Staff interrupted by chat requests while doing other work
- ✕Missing valuable leads from international time zones
- ✕Inconsistent chat quality affecting brand perception
What's Included
Everything you need for effective live chat support.
E-commerce Fashion Retailer
An online fashion brand was losing sales due to unanswered product questions and size concerns. After implementing Estarta's live chat:
- Chat-assisted conversion rate: 28% (vs 2% site average)
- Average order value increased by 22% when chat used
- Customer satisfaction score: 4.8/5
- Return rate decreased by 15% with better pre-purchase help
Industries We Support
Live chat agents trained for your specific industry needs.
Cost-Effective Chat Support
Human live chat at a fraction of hiring in-house. Flexible per-chat, hourly, or monthly plans to fit your budget and traffic volume.
View Pricing OptionsFrequently Asked Questions
Everything you need to know about our live chat support services.
What chat channels do you support?
We support live chat on your website, in-app chat, and can manage social messaging escalations. We integrate with all major platforms including Intercom, Zendesk Chat, Drift, LiveChat, Crisp, and Tawk.to.
What hours do you provide live chat coverage?
We offer flexible coverage options: business hours only, extended hours (6am-10pm), or true 24/7/365 coverage. Most clients choose 24/7 to capture leads from different time zones and never miss after-hours opportunities.
How is live chat outsourcing priced?
We offer per-agent monthly pricing starting at $1,750/mo for dedicated chat agents, as well as per-chat and hourly models for businesses with variable volume. There are no setup fees or long-term contracts.
How do you set up scripts and knowledge bases?
During onboarding, we build custom scripts, canned responses, and a knowledge base for your account. Our team handles all setup and configuration at no extra cost. Agents learn your products, pricing, and brand voice before going live.
How is human live chat different from AI chatbots?
AI chatbots follow scripted paths and often frustrate users with irrelevant responses. Our human agents think critically, understand context, handle unexpected questions, show genuine empathy, and adapt to each visitor's needs—resulting in higher satisfaction and conversion rates.
How quickly do your agents respond to chat requests?
Our target is under 30 seconds for initial response. We maintain an average response time of 15-20 seconds, which is critical for visitor engagement—studies show that 60% of visitors abandon chat if they wait more than 60 seconds.
Ready to Convert More Visitors?
Start your 3-day free trial today. See how human live chat can transform your website into a lead generation machine.
Or call us directly: +1 (818) 418-5903
No credit card required • Cancel anytime • Month-to-month pricing