Customer Service Outsourcing - 100% Human Agents, 24/7, From $1,750/mo
Customer service outsourcing from Estarta delivers a complete omnichannel support team handling phone, email, and live chat interactions starting at $1,750/mo with no contracts. Your customers cannot tell the difference from your in-house team because every agent is trained specifically on your brand, products, and procedures.
What Is Customer Service Outsourcing?
Customer service outsourcing is a business process outsourcing (BPO) strategy where companies partner with an external provider to manage their entire customer experience (CX) operation. Unlike basic call center outsourcing which focuses primarily on phone calls, customer service outsourcing encompasses omnichannel support including phone, email, live chat, and social media.
Effective customer service outsourcing delivers measurable improvements in customer satisfaction score (CSAT), net promoter score (NPS), and first call resolution (FCR). Your outsourced team follows your service level agreement (SLA), maintains your brand voice, and handles escalation handling according to your protocols. With Estarta, you get dedicated call center agents trained in quality assurance (QA) and workforce management best practices.
Whether you need inbound call center services, live chat outsourcing, or complete omnichannel support, Estarta provides transparent cost per call pricing starting from $1,750/mo with no long-term contracts.
Why Businesses Outsource Their Customer Service to Estarta
From $1,750/mo
Up to 60% cost reduction vs in-house teams with transparent pricing.
Brand Representation
Agents trained on your brand voice. Customers cannot tell the difference.
Improved CSAT & NPS
Average 30% improvement in customer satisfaction scores.
HIPAA & PCI Certified
Full compliance for healthcare and payments. HIPAA compliant call center.
48-Hour Setup
Fully operational in 2 business days with trained agents.
24/7/365 Omnichannel
Phone, email, and chat support around the clock.
Our Customer Service Outsourcing Solutions
Complete omnichannel support solutions tailored for your business.
Phone Customer Support
Professional handling of all inbound customer calls with empathetic, trained agents.
Email Support Services
Timely, professional email responses that maintain your brand voice.
Live Chat Outsourcing
Real-time website chat support to engage visitors and resolve issues instantly.
After-Hours Support
24/7 coverage including nights, weekends, and holidays.
Appointment Scheduling
Seamless calendar management and booking coordination.
Lead Qualification
Qualify and prioritize leads before they reach your sales team.
Outsourced Customer Service for Every Industry
Human Customer Service vs. AI Chatbots - The Real Difference
Estarta Human Agents
Recommended- Empathy and emotional intelligence
- Complex issue resolution
- Relationship building
- CSAT 30% higher than AI
AI + Human Hybrid
Mixed Results- Inconsistent experience
- Bot loops frustrate customers
- Hidden escalation pricing
- Complex handoffs fail
Pure AI Chatbots
Not Recommended- Scripted responses only
- High abandonment rates
- Brand damage risk
- Customers dislike bots
How We Deliver Outsourced Customer Service
Discovery Call
15-minute call to understand your business, customers, and support needs.
Agent Training
We train agents on your brand, products, scripts, and escalation procedures.
Go Live
Within 48 hours, your outsourced team handles customer interactions.
Ongoing QA
Continuous quality assurance, reporting, and optimization.
Customer Service Outsourcing Pricing
$1,750/mo
per agent
- 24/7/365 omnichannel support
- Phone, email, and chat included
- Industry-specific training
- HIPAA & PCI compliant
- Dedicated account manager
- No contracts, cancel anytime
3-day free trial. No credit card required.
Customer Service Outsourcing Case Studies
“Our CSAT scores improved by 30% within the first month. Estarta agents handle complex issues with the same care as our in-house team used to.”
David K.
VP of Customer Success, SaaS Company
“We switched from an AI chatbot to Estarta and customer complaints dropped dramatically. Real humans make a real difference.”
Amanda S.
Operations Manager, E-Commerce
“The transition was seamless. Our customers literally cannot tell they are talking to an outsourced team.”
Robert T.
Owner, Medical Practice
Frequently Asked Questions - Customer Service Outsourcing
Get Started with Customer Service Outsourcing Today
48 hrs
Setup time
$0
Setup fee
30%
Avg CSAT improvement
No credit card. No contract. No commitment.