Call Center Outsourcing Services for US Businesses - Human Agents From $1,750/mo
Call center outsourcing from Estarta gives your business a full team of 100% human agents handling every inbound and outbound call, starting at $1,750/mo with no contracts. Unlike AI-based competitors, every customer interaction at Estarta is managed by a trained professional dedicated to your brand, available 24/7/365.
Why Businesses Switch to Estarta:
- Real humans, not AI-hybrid bots
- Up to 60% cost reduction vs in-house
- 30+ US city coverage
What Is Call Center Outsourcing?
Call center outsourcing is a business process outsourcing (BPO) strategy where companies partner with an external provider to handle their customer communications. This includes inbound call center services like customer support and order processing, as well as outbound call center services such as lead generation and appointment setting.
For growing businesses, outsourcing your call center operations delivers immediate access to trained call center agents, omnichannel support capabilities, and enterprise-grade infrastructure without the capital investment. Modern customer service outsourcing includes quality assurance (QA) programs, workforce management, and detailed reporting on metrics like first call resolution (FCR), average handle time (AHT), and customer satisfaction score (CSAT).
Estarta provides a dedicated or shared agents model depending on your call volume and complexity. Our outsourced team follows your service level agreement (SLA) and handles escalation handling according to your protocols. With cost per call transparency and no hidden fees, you maintain full control over your customer experience (CX) while we handle the operations.
Why Outsource Your Call Center to Estarta?
From $1,750/mo
Transparent month-to-month pricing with no setup fees or hidden charges.
100% Human Agents
Every call handled by trained professionals. Never bots or AI.
48-Hour Setup
Fully operational in 2 business days with trained agents ready.
HIPAA & PCI Certified
Full compliance for healthcare and payment processing. HIPAA compliant call center.
17 Specialized Industries
Industry-specific training for medical, legal, home services, and more. View industries.
24/7/365 US Coverage
Round-the-clock availability including nights, weekends, and holidays.
Our Call Center Outsourcing Services
Comprehensive call center outsourcing solutions tailored for your business needs.
Inbound Call Center Services
Professional handling of all incoming customer calls with trained agents available 24/7.
Outbound Call Center Services
Proactive outreach for leads, follow-ups, surveys, and appointment confirmations.
Customer Service Outsourcing
Complete omnichannel customer support including phone, email, and chat.
Business Answering Service
Never miss a call with professional live answering and message taking.
Live Chat Outsourcing
Real-time website chat support to engage visitors and convert leads.
After-Hours Call Handling
24/7 coverage including nights, weekends, and holidays.
Lead Qualification Service
Qualify and prioritize leads before they reach your sales team.
Technical Support Outsourcing
Tier 1 and Tier 2 technical support for software and service companies.
Appointment Scheduling
Seamless calendar management and booking coordination.
Industries We Serve with Specialized Call Center Outsourcing
Human Agents vs. In-House Teams vs. AI - Full Comparison
| Feature | Estarta Outsourcing | In-House Team | AI-Based Services |
|---|---|---|---|
| Monthly Cost | From $1,750/mo per agent | $4,500-$7,000/mo fully loaded | Unpredictable AI licensing fees |
| Setup Time | 48 hours | 4-8 weeks hiring + training | 2-6 weeks AI training |
| Agent Type | 100% trained human professionals | In-house employees | AI bots + human escalation |
| 24/7 Availability | Yes, included | Requires 3x shift staffing | Yes but quality varies |
| Contract Required | Month-to-month only | Employment contracts | Annual SaaS contracts |
| Scalability | Add agents in 24-48 hours | Weeks per new hire | Immediate but impersonal |
| HIPAA Compliant | Certified | Separate compliance investment | Varies, often not certified |
| Industry Specialization | 17 trained verticals | Depends on training | None, generic AI |
| Customer Satisfaction | 4.9/5 - 127 reviews | Varies by employee | Lower - customers dislike bots |
How Our Call Center Outsourcing Works - 3 Simple Steps
Tell Us About Your Business
15-minute onboarding call to understand your needs, scripts, and protocols.
We Train Your Dedicated Agents
Within 24 hours, your agents are trained on your brand, products, and procedures.
Go Live in 48 Hours
Calls handled professionally from day one with ongoing QA and reporting.
No credit card. No setup fee. No commitment.
Call Center Outsourcing Pricing - Transparent, No Surprises
How We Compare
$1,750/mo
per agent
- 24/7/365 coverage included
- Industry-specific training
- HIPAA & PCI compliant
- Dedicated account manager
- Real-time reporting dashboard
- No contracts, cancel anytime
Pay after your first 2 weeks. No credit card required.
Real Results from Our Call Center Outsourcing Clients
“Estarta transformed our customer service. We went from missing 40% of calls to capturing every single lead. Our revenue increased 35% in the first quarter.”
Sarah M.
Owner, Home Services Company
“The transition was seamless. Within 48 hours, their agents were handling calls like they had worked with us for years. The training process is impressive.”
Michael R.
Operations Director, Medical Practice
“We compared 6 call center outsourcing providers. Estarta offered the best combination of price, quality, and flexibility. No regrets.”
Jennifer L.
CEO, SaaS Startup
Frequently Asked Questions About Call Center Outsourcing
Start Your Call Center Outsourcing in 48 Hours
48 hrs
Setup time
$0
Setup fee
3 days
Free trial
No credit card. No contract. No commitment.